Refund Policy

Effective Date: [01 August 2025]
Contact: hello@redrooms.space

🔁 Digital Product Policy

At Red Rooms, we offer instant access to our digital product — Touch That Connects: A Home Massage Guide for Couples. As this is a non-tangible, digital product delivered immediately upon purchase, we generally do not offer refunds once the download link has been accessed or the product has been delivered.

This policy aligns with industry standards and the terms of service of most payment processors and platforms, including Shopify.

Refund Eligibility

We will consider a refund only under the following exceptional circumstances:You purchased the same digital product more than once by mistake (duplicate transaction). You were charged in error and did not receive the product

The download link failed to work after repeated attempts, and our team was unable to resolve the issue.

To request a refund, please contact us within 7 days of purchase at hello@redrooms.space with your order number and a detailed explanation.

Non-Refundable Circumstances

We do not offer refunds in these cases:

You changed your mind after purchase

You expected physical delivery (the product is digital only)

You claim dissatisfaction without providing a clear reason or technical issue

You fail to download or use the product due to personal device limitations or lack of understanding

Payment Processor Compliance

This policy complies with requirements set by major payment gateways regarding intangible digital goods. By completing a purchase on redrooms.space, you agree to these terms and acknowledge that delivery occurs at the moment of digital access.

Contact

If you have questions or believe your situation warrants an exception, please contact us at:

hello@redrooms.space

We aim to respond to all inquiries within 48 hours.